Ditium Customers
Ditium has been providing quality service to global leaders in the financial, logistics, shipping and technology industries, among others, for more than a decade. Our clients trust us to provide reliable, 24/7 support to local and regional offices, and rely on us to keep their systems online and performing at maximum capacity for increased ROI.

To meet the different support levels required by different clients, Ditium provides multi-level points of support contracts for different levels of system repair, ranging from phone and email support and onsite recovery to 24/7 system standby. Issues are tracked and logged by a helpdesk application, and certified product engineers are assigned to maintain and restore specific system issues.

The benefits for customers on our maintenance plans include:

• Version Upgrade Protection
• Initial 30 Day Phone Support
• Annual Technical Support Plan
• Expedited Next-day Board Replacement

• Workshops

Free Ditium workshops keep customers and partners informed of the features and benefits of Ditium products, as well as how they can be deployed for providing business solutions for document routing, automatic generation of sales orders processing forms, file and document storage, and information/document delivery.

• Consultation

Experienced sales consultants provide astute business consultation for companies with a business need or problem. They dialogue with customers to understand their specific user and functional requirements and present solutions that are cost effective and that can be implemented with minimal system disruption.

• Implementation

For large organisations that have 24/7 systems running, it is critical that implementation of new solutions/applications are properly planned, installed and tested before it goes live. Ditium engineers have accumulated years of experience in helping large organisations and MNCs implement major system upgrades in phases to ensure high system compliance and minimal system downtime.

• Host Integration

Ditium engineers have accumulated years of combined experience in integrating customer systems to SAP, Oracle, Siebel, CRM and ERP applications for enterprise and production environments. To enhance customer adoption of our solutions, we have also developed ready connectors to industry leading applications like RightFax, Teleform, SAP, and Venali.

• Support

Ditium is committed to providing quality and reliable maintenance services that include phone and email support, onsite support, and regular maintenance visits. Both software and hardware support plans are designed for organisations with different support requirements.

• Software Updates

Keep informed about latest bugs fixes, new version releases and enhancements with our regular software upgrades if you buy our software technical support maintenance or upgrade plans.

• Training

Ditium training courses are designed to deliver a comprehensive, high-quality learning experience that results in the best application of Ditium products and solutions. With Ditium training courses, users and system administrators acquire essential and advanced skills that enhance their abilities and skills.

• Newsletters

The Ditium newsletters provides value added service to our customers to keep you updated of the latest product news, events, and promotions. Case studies provide examples on the type of system solutions that can be achieved with our products and technical tips help users and administrators manage and maintain their systems with greater ease.

• Custcare Portal

Ditium provides additional online support to valued customers for logging and tracking errors and problems encountered. FAQs, technical white papers, product manuals, patches and upgrades are available for download at the customer portal.